Graetz Mfg., Inc. Shipping/Freight Policy

All On-line sales are shipped UPS Ground. All Freight shipments are F.O.B. Pound, WI

Shipping Method:

Policies Change/Substitution Policy:

Graetz Mfg., Inc. Returned Merchandise Policy

The purchaser has three working days from the date of receipt of the goods to report any discrepancies between actual quantities received and those listed on the packing slip. All shipments are pre- weighed & documented prior to shipping for shipping quality assurance. After 3 working days, no quantity credits will be issued.

Please note Custom produced products are not returnable; any product returned for credit, repair or replacement must first be acknowledged by an authorized Graetz company official. At that time a “Return Authorization Number” will be issued. Once an Authorization Number has been issued, the product must be returned F.O.B. Graetz Mfg., Inc. within 20 days or the request will be canceled and no credit will be issued.

Upon Graetz Mfg.’s receipt of the product and proper review, replacement product may be issued. Under no circumstances will credit be allowed against your account without both a Return Authorization Number and Credit Memo.

Please note Custom produced products are not returnable; any product returned for credit, repair or replacement must first be acknowledged by an authorized Graetz company official. At that time a “Return Authorization Number” will be issued. Once an Authorization Number has been issued, the product must be returned F.O.B. Graetz Mfg., Inc. within 20 days or the request will be canceled and no credit will be issued.

Upon Graetz Mfg.’s receipt of the product and proper review, replacement product may be issued. Under no circumstances will credit be allowed against your account without both a Return Authorization Number and Credit Memo.

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